Customer Reviews

Hundreds of reviews. Zero of them written by us.

Q: Where do Tru72 reviews come from?

Tru72 collects verified customer reviews from Google Business Profile, Facebook, Yelp, Angi, and the Better Business Bureau. They are aggregated on this page via the Workflo reputation widget. We do not write our own testimonials, and we do not gatekeep what gets published. Every review you see came from a real customer.

Q: Why doesn't Tru72 quote a specific Google review count?

Because the number changes constantly. Quoting '127 Google reviews' on Monday makes us look careless when it's 134 by Friday. We say 'hundreds of verified customer reviews' because that's durably true. The live Workflo widget on this page shows the current count in real time.

Every Tru72 review is from a real customer in Portland metro or Southwest Washington. We aggregate them from Google, Facebook, Yelp, Angi, and BBB, then publish them here without filtering or curating. The diagnostic-first method shows up in the reviews the same way it shows up on the truck: the numbers tell the story.

Read the Reviews Leave a Review

4.8 ★ AverageAcross all platforms

100% VerifiedNo paid placements

Real VoicesReal outcomes

Since 1972Earned, not paid

How we earn 4.8 stars

The method shows up in the reviews. What we do before, during, and after every job.

The same diagnostic-first method that's on the truck shows up in the reviews. Every step is auditable. Every step matters. Every step is why hundreds of Pacific Northwest homeowners trust us with the comfort of their home.

Before the visit

Real arrival times

You get a tech name, a photo, and a real ETA. No "between 8 and 4" windows. We respect the time you took off work.

During the visit

Numbers on paper

Manual J calc. Static pressure. Combustion analysis. Whatever the job needed, you get the readings, not just the verdict.

Before the install

Plain-English plan

Options ranked by what fits your home, your budget, and your comfort goals. No hard sell. No pressure to upgrade.

After the job

One follow-up

A real call from the office. Did the install solve the problem? Is anything not quite right? We'd rather fix it now than read about it later.

The Reviews

Leave a review

Already a Tru72 customer? Pick a platform. Tell the next homeowner the truth.

Your review is the next homeowner's research. Whether the job was small or big, the honest report is what makes the diagnostic-first method visible to the rest of the Pacific Northwest. Three minutes of your time, one homeowner's better decision.

Leave us a Google Review

If something went wrong

Call us first. Before the one-star review.

For fifty years, the Larsell family standard was that the customer heard from the owner if anything wasn't right. That hasn't changed under Tru72. If a job went sideways, if a tech missed something, if the install didn't solve the problem, the team wants to know before you tell the internet.

Not because we're trying to dodge a bad review. Because fixing it is the right thing to do.

Call (541) 926-2321

Frequently Asked

Questions about our reviews. What homeowners want to know about the rating.

Where do Tru72 reviews come from?

Verified customer reviews from Google Business Profile, Facebook, Yelp, Angi, and the Better Business Bureau. They are aggregated on this page via the Workflo reputation widget. We do not write our own testimonials, and we do not gatekeep what gets published. Every review you see came from a real customer.

How does Tru72 ask for reviews?

After every completed service or install, the homeowner receives an email and text with a single link to leave a review on the platform of their choice. We don't filter responses, we don't ask only happy customers, and we don't offer incentives. The review process matches the diagnostic-first method: we want the real number, not the inflated one.

What if I had a bad experience with Tru72?

Call us first. (541) 926-2321. If something went wrong on a job, we want the chance to make it right before it ends up as a one-star review. The Larsell family standard for fifty years was that the customer hears from the owner if anything wasn't right. That hasn't changed under Tru72.

Is Tru72 BBB accredited?

Tru72 is NOT BBB accredited. BBB accreditation requires a paid relationship with the Better Business Bureau, which we do not maintain. Tru72 does have a customer rating on BBB and accepts BBB customer reviews into the aggregate rating shown here. The distinction matters: accreditation is paid, customer ratings are earned.

Why doesn't Tru72 quote a specific Google review count?

Because the number changes constantly. Quoting "127 Google reviews" on Monday makes us look careless when it's 134 by Friday. We say "hundreds of verified customer reviews" because that's durably true. The live Workflo widget on this page shows the current count in real time.

Does Tru72 ever respond to reviews?

Yes. Every review gets a real, written response from a real person on the Tru72 team. Five-star or one-star, every review is acknowledged. Five stars get a thank you. One stars get a call to make it right. That's the standard.

Schedule before you need us

Let the next review be yours. Same handshake. Same standard. Your home.

The reviews are the proof. The diagnostic-first method is the cause. Schedule a service visit, a Manual J load calculation, or a no-pressure replacement estimate.

Schedule Service Call (541) 926-2321