Phone
(541) 926-2321
Talk to Tru72 Albany
Talk to a real person. Albany. Mid-Willamette Valley.
Pick up the phone. Schedule online. Send a note. (541) 926-2321 is answered by the Albany team at the original 1972 shop on 1st Avenue. Daily 8am to 8pm with 24/7 emergency dispatch and 24/7 answering, so you reach a human at any hour.
Albany Office
Office Address
Phone
Hours
Daily 8am to 8pm
24/7 emergency service & answering
24/7 emergency service & answering
Hablamos español. Llámenos al (541) 926-2321.
Hours
Daily 8am-8pm
Emergency
24/7 dispatch
Service Area
Mid-Willamette Valley
What happens when you call
From hello to fixed. No phone tree. No pressure.
1.
A person picks up.
A real dispatcher at the Albany shop answers, listens to the symptom, and books a window that fits your day. No call center. No queue.
2.
A technician measures.
A certified technician arrives and runs instrumented diagnostics on the actual system. Refrigerant pressures, capacitor readings, airflow, electrical. The $72 service-call fee covers the diagnostic.
3.
You see the data, then you decide.
We walk you through what was measured, what it means, and the actual options. Approve the repair and the $72 is credited toward the work. Nothing happens without your sign-off.
Send a note
Not a service call?
Questions about Tru Comfort membership, equipment options, billing, careers, or general feedback go through this form. A real person on the Albany team reads them and replies, usually within one business day.
For service, repair, or replacement quotes, the fastest path is the phone or our online scheduler. Both route to the same Albany dispatch team.
A note on the form
This contact form is for non-emergency inquiries. If your heat or cooling is out and you need help now, call (541) 926-2321. Our 24/7 emergency line is staffed around the clock.
No heat. No cooling. 24/7.
Real emergency? Skip the form.
If it's freezing inside, the AC quit during a heat advisory, you smell gas, or you see refrigerant leaking, call the line right now. Emergency dispatch runs 24/7 from the Albany shop. A real person picks up, day or night.
Call (541) 926-2321
Answered 24/7. Albany & Mid-Willamette Valley.
Reaching us
Questions about contacting Tru72 Albany.
What is the best way to reach Tru72 Albany?
Call (541) 926-2321. The line is staffed Daily 8am to 8pm by a real person and answered 24/7 outside those hours by our answering service. Online scheduling through HousecallPro routes to the same dispatcher. Both methods reach the same Albany team.
Where is the Tru72 Albany office?
The Albany office is at 815-A SE 1st Ave E, Albany, OR 97321. This is the original 1972 Larsell Mechanical Service shop on 1st Avenue, in continuous operation since April 1972. The trucks have updated, the instruments have improved, the name on the door changed to Tru72 in 2025. The location and the operating standard have not.
What are Tru72 Albany's hours?
Daily 8am to 8pm for normal service calls. 24/7 emergency dispatch for no-heat and no-cooling failures. 24/7 answering service so a person picks up at any hour. Same-day appointments are usually available when you call before 2 p.m.
How quickly can Tru72 Albany get to my home?
Same-day service is typical when you call before 2 p.m. Emergency calls (no heat in winter, no cooling in a heat advisory, refrigerant leaks, electrical faults) are dispatched 24/7. Routine maintenance and replacement consultations are scheduled to the next available window that works for you.
Do I have to call to schedule, or can I book online?
Either works. Online scheduling through the HousecallPro booking widget lands directly on our Albany dispatch calendar; a real person confirms your appointment. The phone line is staffed by the same team. Use whichever you prefer.
Is there a fee to come out and look at the problem?
Yes. The Tru72 service-call fee is $72 and covers instrumented diagnostics, not just the truck roll. If you approve the recommended repair, the $72 is credited toward the repair cost. Mission Ready Plan members (first responders, teachers, military) pay $39.
Premium Comfort. Built on Trust.
Same handshake since 1972. One line. One standard. Albany and the valley.
Whether you're in Albany, Corvallis, Lebanon, Tangent, or anywhere we dispatch in the Mid-Willamette Valley, the line is the same and the standard is the same: measure first, recommend second, stand behind your word.
