The path here
Four decades of experience. Fifteen years in this town.
One operating discipline carried through all of it.
I.Forty years across the work that makes a business run.
Kim has spent more than 40 years working across finance, operations, customer service, and business leadership. The kind of resume that doesn't fit neatly on a LinkedIn page, because each role taught her something the next one needed. Service is taught in the seat next to the customer. Operations is taught by every system that ever broke and got rebuilt. Leadership is taught by watching the people who do it well and the people who don't.
"Great service starts with listening. The rest is just paying attention."
II.Fifteen years in Albany. Roots, not residence.
Kim has been a proud member of the Albany community for more than 15 years. She didn't just move here. She built a life here, raised relationships here, supported local organizations here, gave back through volunteer work and community involvement. The Albany that walks through the door at 815-A SE 1st Ave E is not a market to her. It's her neighborhood.
The Albany Tru72 office reports to someone who knows the difference between a customer in a transaction and a neighbor in a relationship.
III.The right kind of accountability.
Kim's leadership style combines accountability and operational excellence with genuine care for the people she serves. The standards on the truck are the same standards in the office. The expectations of the technician are the same expectations of the dispatcher. The customer who calls in with a hard problem gets the same care as the customer who calls with an easy one.
The team at the Albany office is small enough that the standard is unmistakable, and big enough that good work spreads on its own. That's the operating culture Kim runs, and the only one Tru72 was ever going to ask her to run.
"Leave people better than you found them. That's the whole job."
IV.Six grandchildren. One perspective.
Kim and her husband are grandparents to six grandchildren who keep life fun, busy, and full of perspective. The values that guide her personal life, commitment, compassion, trust, and service, are the same values she brings to the leadership at Tru72.
If you call the Albany office, you're calling a place that's run by someone who has spent a long career figuring out what good service looks like, and the last 15 years putting that into practice in this town.
